Complaints and proposals

iute is committed to creating an exceptional personal finance experience by exceeding customer expectations.

To serve you better, we would like to know your personal experience with us and your thoughts about our services.

Please feel free to contact us if:

• you’ve had a good experience with us and would like to share it, or you’d like to give feedback about one of our team members
• you have an idea that could help us improve
• you’re unhappy with our services or feel there’s something we could do better
• you have a suggestion about how we handle complaints and enquiries

You can submit your complaint or enquiry in the following ways:

• call our Customer Service team at: 0700 40 111
• email us at
• complete and submit the form on the right